Frequently Asked Questions

Many:

Immediate payment avoids tedious negotiations with strangers or risky cash exchanges. Our system gives the seller the security they need to reserve the bike for you.
Important: You are not obliged to take the bike. The money stays with us until you have seen, tried and approved the bike. Only then we send the money to the seller. If you do not like the bike, you will get the whole amount back.

Of course. The fee you have to pay when you make your reservation is only a temporary payment which we place on a neutral account. So technically speaking you are not (yet) buying the bike. When you have seen the bike, tried it and found it good, you confirm the reservation, which is considered payment. Only then we transfer the money to the seller. If you cancel the reservation, we will refund the temporary payment.

No, we do not support cash payments. There are several reasons for this: Cash payments invite to annoying haggling and bring a lot of unpleasant situations. Often we have heard "The offered bike is already sold, but I have a similar one here." Or: "No, of course it's not stolen." So the renouncement of cash payments is mainly for your safety.

Anyone over 16 years.

As far as we (and all others) can judge: Yes. But: Not all bikes are 100% verified. So look for the Velocorner verification badge. This is only awarded to bikes that we can guarantee are not stolen. All other bikes have been verified, but we cannot judge whether the information given by the seller is true.

Mainly via the frame number. We search databases with stolen bikes, including those of the police. (If you want to know more, read this text.) Unfortunately we cannot check all frame numbers. That's why we only give our verification badge to bikes where we are sure. When you hand over the bike, please check if the frame number matches the number given in the advertisement.
Sellers of bikes without frame numbers are obliged to prove their identity. In this way we make it as difficult as possible for thieves.

Guarantees are granted individually by the sellers and vary from bike to bike. If something is unclear to you, ask the seller for more information. And always make sure that you receive a written confirmation.

You can find out why this is important here.

The advertisement itself is free of charge. Only when we have found a suitable buyer for your item, we take a sales commission of 6% of the selling price. After the transaction is confirmed, we transfer the proceeds to your bank account. 

Anyone who owns a bicycle in Switzerland - private and specialized dealers.

All bikes offered on Velocorner should actually be available. If you would also offer your bike elsewhere, we would have a lot of "dead advertising". We do not want that.
And: It is not necessary that you advertise your bike directly on another platform. We do that for you. But sharing Velocorner links on social media is not only allowed, but desired.

Remember to have the buyer confirm the handover directly on site. You can do this in the order view. If no one has a smartphone with them, the confirmation will of course be sent from home.
Are things taking too long? Does it smell of problems? Contact us via chat, we will arrange everything for you.
Do you have further questions? Click here to learn more about how the process works.

You can advertise and sell a maximum of four bikes at the same time.

Very simple:
1) You fill out a simple questionnaire so that we can put your ad online.
2) We find a buyer for your bike (you are welcome to help by sharing the Velocorner ad on social media). Your only task is to deliver the bike in the chosen area.
3) We pay you. The money will be on your account within one or two working days.

Further information can be found in the guide.

Ask her/him to cancel the order. This will make your bike available again. We will make sure that you find another buyer. 

You can choose how far you are willing to deliver at your own expense. A greater distance will bring you more interested parties, but you risk having to travel far for nothing. Tip: The more expensive the bike, the bigger the radius should be. But always calculate with the delivery costs.

When you hand over the bike and the buyer confirms this, we release the money. The transfer usually takes no more than one to two working days.

This has never happened before. If it does happen, please contact us via chat, e-mail or phone. We will deal with the problem as soon as possible.

No, this is not possible with Velocorner. We guarantee that you will get your money - without risk, without haggling and without strange "I have no change" situations.

Frame numbers are a reliable means of checking whether the bicycle has ever been stolen. You can find more information here.

Don't panic. If we recognize that your bike has been reported stolen, we will inform you and advise you on how to proceed. 

We take false frame numbers in particular very seriously. Because one of our main concerns is to stop the trade with stolen bikes. If you give false information, it is tantamount to fraud (even if it is an unintentional mistake). If a buyer complains to us, we may have to ask you to refund the money and take the bike back.
Please make sure to enter all information correctly.

Eine Reservation sorgt dafür, dass ein Interessent quasi ein "Vorkaufsrecht" auf dein Velo hat. Den Betrag von 20% von deinem gewünschten Verkaufspreis, haben wir auf unserem Depotkonto erhalten und werden diesen weiter prozessieren, je nachdem wie es weiter geht.

Verification of the ID is not mandatory in most cases. Only sellers of bicycles without a frame number are obliged to prove their identity. This way we make it as difficult as possible for thieves.
Nevertheless, we recommend all sellers to have themselves verified. The reason: As a buyer you prefer to buy from someone who is not hiding in anonymity. You will receive a Velocorner verification badge if you get checked.